About JUSTO: Founded in 2019, Justo RealFintech Limited is a listed, technology-driven real estate mandate company enabling developer growth through structured, execution-led solutions. Operating on an exclusive B2B model, Justo manages the end-to-end sales lifecycle—driving predictable sales velocity and faster cash flows. With ₹10,000+ crore in sales, 13,000+ units transacted, and 5,000+ channel partners, Justo has a strong presence across Mumbai (MMR), Pune and Nashik. Backed by a team of 500+ professionals and a proprietary tech ecosystem, Justo is built for real growth.
Job Title: Asst Manager / Manager
Job Role: CRM
Department: CRM
Location: Thane
Work Mode: On-site
Working Days : 6 days
Experience: 2–6 Years
Qualification: Bachelor's Degree in Business Administration, Marketing, or a related field
Role Overview
The Assistant Manager / Manager – CRM is responsible for delivering an exceptional customer experience throughout the customer lifecycle, from booking to possession and post-possession support. The role focuses on customer relationship management, operational excellence, payment coordination, documentation, and cross-functional collaboration to ensure seamless service delivery, timely collections, and high customer satisfaction.
Key Responsibilities
1. Customer Relationship Management
- Build and maintain strong customer relationships through proactive engagement, personalized communication, timely query resolution, and seamless management of the complete customer lifecycle from booking to possession.
2. Customer Service & Operational Excellence
- Manage post-booking operations including documentation, KYC verification, Builder-Buyer Agreements, payment coordination, possession formalities, and customer communication while ensuring process accuracy and compliance.
3. Payment & Possession Management
- Coordinate payment collections, demand generation, loan documentation, disbursements, and possession processes to ensure timely collections and smooth customer handovers.
4. MIS Reporting & Process Improvement
- Maintain accurate customer records in CRM systems, prepare MIS reports, DSRs, and management dashboards while identifying opportunities to improve operational efficiency and customer experience.
5. Cross-Functional Collaboration
- Collaborate with Sales, Finance, Legal, Projects, and Customer Support teams to ensure smooth customer onboarding, issue resolution, and timely completion of all customer-related processes.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT) score and customer retention levels.
- Timely completion of customer documentation, onboarding, and possession processes.
- Collection efficiency, payment follow-ups, and billing/disbursement accuracy.
- Accuracy and timeliness of MIS reporting and CRM data management.
- Query resolution turnaround time (TAT) and escalation management effectiveness.
What You Can Expect
- Opportunity to manage the complete customer journey for premium real estate projects.
- Exposure to cross-functional collaboration with Sales, Finance, Legal, and Project teams.
- Career progression into senior CRM and customer experience leadership roles.
- Continuous learning through structured training and professional development programs.
- A collaborative and customer-centric work environment with opportunities to make a meaningful business impact.
Skills & Competencies
Must Have
- 2–6 years of experience in CRM, Customer Service, or Sales Operations within the Real Estate industry.
- Strong understanding of the customer lifecycle, booking process, possession procedures, and post-sales operations.
- Experience handling customer documentation, payment coordination, home loan processes, and disbursements.
- Excellent communication, customer relationship management, and problem-solving skills.
- Proficiency in CRM software, Microsoft Excel, Word, and PowerPoint.
- Strong analytical skills with attention to detail and process orientation.
- Ability to manage multiple customer interactions and meet deadlines in a fast-paced environment.
Good to Have
- Knowledge of RERA regulations and real estate compliance requirements.
- Experience in customer retention, escalation handling, and service quality management.
- Exposure to ERP systems, automation tools, and MIS dashboard reporting.
- Team coordination and stakeholder management skills.
- Certification in CRM, Customer Experience (CX), or Service Excellence will be an added advantage.
What You'll Get
- Competitive salary with attractive performance-based incentives.
- Opportunity to work on premium real estate projects with leading developers.
- Comprehensive learning and career development opportunities.
- Collaborative and high-performance work culture focused on customer excellence.
- Excellent career growth opportunities within one of India's fastest-growing real estate organizations.
Why Join Us?
Join our team for unparalleled opportunities to contribute to a rapidly expanding organization. As we scale, you'll have the chance to make a significant impact and grow alongside us. We offer a competitive salary along with attractive incentives to reward your hard work and dedication. We provide ample opportunities for professional growth and career advancement. With our supportive environment and ongoing training programs, you'll have the chance to expand your skills and reach new heights in your career.
A JOURNEY OF THOUSAND MILES STARTS WITH A SINGLE STEP !
