About JUSTO
Founded in 2019, Justo RealFintech Limited is a listed, technology-driven real estate mandate company enabling developer growth through structured, execution-led solutions. Operating on an exclusive B2B model, Justo manages the end-to-end sales lifecycle—driving predictable sales velocity and faster cash flows. With ₹10,000+ crore in sales, 13,000+ units transacted, and 5,000+ channel partners, Justo has a strong presence across Mumbai (MMR), Pune and Nashik. Backed by a team of 500+ professionals and a proprietary tech ecosystem, Justo is built for real growth.
Job Title: Manager – App & Operations Support
- Location: Mumbai
- Department: IT & Digital Products
- Work Mode: On-site
- Work Schedule: Weekend operational support may be required based on business needs. Organization follows 2nd and 4th Saturday off policy. You may be required to work from office/site on weekends. Compensatory weekday off will be provided against weekend working days.
Key Responsibilities
CRM SUPPORT & OPERATIONS
- Provide first-level support for CRM applications.
- Troubleshoot user issues and resolve queries efficiently.
- Manage user access, roles, configurations and workflows.
SYSTEM MONITORING & HEALTH CHECKS
- Monitor system performance and ensure smooth operations.
- Identify and resolve operational issues proactively.
- Maintain trackers, reports and dashboards.
TRAINING & USER ADOPTION
- Conduct user trainings and onboarding sessions.
- Create SOPs, training guides and support documentation.
- Drive user adoption and ensure process compliance.
COORDINATION & ESCALATION
- Coordinate with internal teams and remote development team for issue resolution.
- Escalate complex issues with clear information and updates.
- Ensure timely communication with stakeholders.
REPORTING & ANALYTICS
- Prepare MIS reports and operational dashboards.
- Track support metrics, SLA, issue trends and resolutions.
- Use data insights to improve processes and user experience.
PROCESS IMPROVEMENT & AUTOMATION
- Identify opportunities to automate and streamline processes.
- Leverage modern tools and Al to improve productivity.
- Continuously enhance operational efficiency.
KPI
- CRM/application support ticket closure within SLA timelines
- System uptime and operational efficiency metrics
- User adoption and training effectiveness across teams
- Reduction in operational errors and process escalations
- Automation and process improvement implementation outcomes
What You Can Expect
- Strong ownership-driven and performance-focused culture
- Exposure to business operations, technology, and automation initiatives
Skills & Competencies
Must Have:
- 4-6 years of experience in CRM support, operations or application coordination.
- Experience working on platforms such as Sell.Do, LeadSquared, Salesforce, HubSpot, Propflo or similar CRM systems.
- Graduate in any stream.
- Basic understanding of business applications and workflows.
- Strong analytical and problem-solving skills.
Required Skills:
- CRM/Application Support
- User Training & Coordination
- Basic CRM Configuration Knowledge
- Problem Solving & Troubleshooting
- MIS & Reporting
- Good Communication & Presentation Skills
- Automation, Prompt Engineering & Al Adoption Mindset
- MS Excel & Operational Reporting
- Ownership & Multi-tasking Ability
What You’ll Get
- Exposure to high-impact operational and automation projects
- Fast-paced and growth-oriented work environment
- Direct interaction with leadership and cross-functional teams
- Learning and career advancement opportunities
Why Join Us?
Join our team for unparalleled opportunities to contribute to a rapidly expanding organization. As we scale, you'll have the chance to make a significant impact and grow alongside us. We offer a competitive salary along with attractive incentives to reward your hard work and dedication. We provide ample opportunities for professional growth and career advancement. With our supportive environment and ongoing training programs, you'll have the chance to expand your skills and reach new heights in your career.
